Skip to main content
Intronis Partner Toolkit

I have an ECHOshare agent that is online and running on my machine but I am receiving messages that my machine has not been backing up. What’s going on?

Overview

I have an agent that is online and running on my machine but I am receiving messages that my machine has not been backing up. What’s going on?

 

If you have reinstalled the agent on the same machine, you may see duplicates on the Devices’ tab in ECHOshare Workplace Online.

 

To remove these machines, login into ECHOshare Workplace Online and select the Devices’ tab.  Select the computer you would like to modify and under the actions menu bar, select Manage Computer’. Click Recycle’ and your machine will be removed after 14 days.

 

If you want the computer to be removed immediately, select the Manage Computer’ button again, after recycling, and the option to Delete’ will be available.