I have an agent that is online and running on my machine but I am receiving messages that my machine has not been backing up. What’s going on?
If you have reinstalled the agent on the same machine, you may see duplicates on the ‘Devices’ tab in ECHOshare Workplace Online.
To remove these machines, login into ECHOshare Workplace Online and select the ‘Devices’ tab. Select the computer you would like to modify and under the actions menu bar, select ‘Manage Computer’. Click ‘Recycle’ and your machine will be removed after 14 days.
If you want the computer to be removed immediately, select the ‘Manage Computer’ button again, after recycling, and the option to ‘Delete’ will be available.