How do I configure network mapped drives if I’m running my Windows Agent as a system service?
When configured as a Windows System Service, the ECHOshare Agent runs under the root admin user of that particular computer rather than a regular user. If a network drive is mounted for a regular user’s session only, it will not be available to a ECHOshare Agent running as a Windows System Service (it will appear off line). The workaround for this is to configure the ECHOshare Windows System Service to be run under the regular user’s account, which can be changed by editing the properties of the service from the Windows Service Manager. To do this, start the Windows Task Manager, click on Services on the bottom right, select the ECHOshare Service, then right click and select Properties. Click on the Logon tab at the top, select the This Account radio button, and then enter your Windows credentials. Configuring the ECHOshare Windows System Service in this way may prevent the ECHOshare Agent’s ability to backup files from anywhere on the computer if such files are located on drives that are mounted for other users.