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Intronis Partner Toolkit

"Preview generation failed" error when trying to view file via ECHOshare Workplace Online

Overview

"Preview generation failed" error when trying to view file via ECHOshare Workplace Online

Solution

If you get a "Preview generation failed. File conversion failed." error when attempting to preview a file via the ECHOshare Workplace Online, the cause may be one of the following reasons:

 

  • The file type is not supported for previewing - click here to see files that are supported.
  • The file is password protected
  • The file has macros or other elements that prompt the user for action prior to the file being opened.


 

If the file is supported, to enable the preview via the ECHOshare Workplace Online, disable the password protection of element causing a prompt when the file is opened.

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