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Intronis Partner Toolkit

Desktop Agent fails to sync


Desktop Agent fails to sync



If your Desktop Agent stops syncing, please check:

  • that you have an Internet connection - test by logging into ECHOshare Online, thus ensuring you have a valid Internet connection and your login credentials are working. 
    If you cannot login to ECHOshare Workplace Online, please see this article.
  • that your Agent is online - the ECHOshare icon in your Menu Bar (Mac) / System Tray (PC) will be displayed in green if it's online.
  • that you have at least 500MB free disk space, as well as sufficient disk space for all the files waiting to sync. 
  • In the scenario where the ECHOshare Workplace folder has been moved to an alternative disk/drive, note that at least 500MB needs to be available on the drive on which the application is installed. Furthermore, the files are cached during syncing on the drive the application is install on, so in the case of large file it may require more than 500MB of free space.
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