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Intronis Partner Toolkit

Error message when attempting to login to ECHOshare Online

Overview

If you receive an error stating your account has been disabled when attempting to login, it may be due to one of the following reasons:

 

Solution

  • Your ECHOshare subscription has been disabled, either because the trial period has ended or the subscription has not been paid.
  • You have entered an incorrect password too many times - in this case, click on the 'Forgot password' link to reset your password and regain access to your account.
  • Your account has been disabled by an administrator - consult your administrator to check the status of your account.
  • Your account has been disabled via Active Directory - in this case, speak to your local IT team to re-enable your Active Directory account.
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