If you receive an error stating your account has been disabled when attempting to login, it may be due to one of the following reasons:
- Your ECHOshare subscription has been disabled, either because the trial period has ended or the subscription has not been paid.
- You have entered an incorrect password too many times - in this case, click on the 'Forgot password' link to reset your password and regain access to your account.
- Your account has been disabled by an administrator - consult your administrator to check the status of your account.
- Your account has been disabled via Active Directory - in this case, speak to your local IT team to re-enable your Active Directory account.